About me
Theresa Hayes has grown from teller to Senior Vice President of Digital Banking and Data Management over the course of 21 years at BrightBridge Credit Union. She embodies the values and commitment to excellence that the credit union industry represents.
Beginning her career on the front lines as a teller, Theresa developed an early understanding of member needs and the importance of service excellence. From there, she steadily advanced through a series of increasingly impactful roles, including Marketing Coordinator, Director of Marketing/Digital Channels, AVP and VP of Digital Channels, before assuming her current executive position. Each step in her progression reflects not only professional growth, but also her ability to embrace new challenges and deliver impactful results.
Theresa brings a forward-thinking perspective to digital banking, consistently identifying opportunities to enhance the member experience while remaining deeply engaged in the operational details necessary to bring those ideas to life. This balance has been instrumental in her success in modernizing BrightBridge’s online and mobile banking platforms and ensuring that both members and team members benefit from intuitive and efficient technology.
